QUALIFICATIONS:
- Graduate of Bachelor’s Degree/College Degree.
- Excellent communication skills both written and oral.
- Must have a strong sense of commitment, a high sense of responsibility, and a keenness to detail.
- Computer literate.
- Experience in customer service is an advantage.
Job Summary:
As a Customer Relations Staff at Toyota Zamboanga City, you will be a key point of contact for customers, ensuring their satisfaction and addressing their inquiries and concerns. Your excellent communication skills, commitment, attention to detail, and computer literacy will enable you to excel in this role. This position requires providing exceptional customer service to enhance the dealership’s reputation and customer loyalty.
Key Responsibilities:
- Interact with customers in a professional and courteous manner.
- Address customer inquiries, concerns, and requests promptly and effectively.
- Build and maintain positive relationships with customers to enhance their overall experience.
- Communicate with customers through various channels, including in-person, phone calls, and emails.
- Provide accurate and relevant information about Toyota vehicles, services, and promotions.
- Assist in administrative tasks related to customer relations, such as filing customer records and documentation.
- Maintain organized records of customer interactions and feedback.
- Gather and record customer feedback, suggestions, and complaints.
- Collaborate with the management team to address customer concerns and improve service quality.
- Strive to exceed customer expectations by ensuring a high level of customer satisfaction.
- Collaborate with the sales and service departments to provide seamless and exceptional customer experiences.
Note: This is a general job description. Specific responsibilities and qualifications may vary depending on the specific role and level within Toyota Zamboanga City.
