Job Summary:
The Information System (IS) Staff is responsible for maintaining and supporting the dealership’s computer systems, network infrastructure, software applications, and other IT resources to ensure efficient and uninterrupted business operations. This role provides technical assistance to employees, troubleshoots hardware and software issues, monitors system performance, and supports the maintenance and security of the dealership’s IT infrastructure. The position requires strong technical knowledge, attention to detail, adaptability, and the ability to respond effectively to technical concerns while upholding Toyota Zamboanga’s operational standards.
Key Responsibilities:
- IT Support and Troubleshooting
- Provide technical assistance to employees experiencing hardware, software, connectivity, and system-related issues.
- Diagnose and resolve computer malfunctions, software errors, and other technical problems promptly.
- Install, configure, and update computer applications and operating systems as required.
- Escalate complex technical issues to the appropriate personnel or service providers when necessary.
- Computer and System Maintenance
- Perform routine maintenance of computer units, printers, peripherals, and other IT equipment.
- Monitor the performance and condition of computer systems to ensure reliable operation.
- Assist in installing, configuring, and maintaining computer hardware and software.
- Maintain an updated inventory of IT equipment, software, and other technical resources.
- Network and Internet Administration
- Assist in maintaining the dealership’s internet connectivity, network switches, routers, and other network devices.
- Troubleshoot network connectivity issues and coordinate with internet service providers when necessary.
- Help identify potential vulnerabilities, unauthorized access, and security concerns involving computers and networks.
- Support the implementation of appropriate network security measures and IT policies.
- System and Application Support
- Provide technical support for business applications, including SAP and other dealership systems.
- Assist employees with system access, application errors, and other software-related concerns.
- Coordinate with system administrators or service providers to resolve application issues.
- Help ensure the proper functioning of systems used in daily dealership operations.
- IT Security and Data Protection
- Assist in implementing IT security procedures to protect company data and information systems.
- Monitor computers and network resources for potential security risks and report identified vulnerabilities.
- Support routine data backup procedures and recovery activities when required.
- Maintain the confidentiality and security of company information in accordance with established policies.
- Documentation and Reporting
- Maintain accurate records of technical issues, troubleshooting activities, repairs, and system maintenance.
- Prepare reports on IT incidents, equipment status, and system-related concerns.
- Document technical procedures and solutions for future reference.
- Ensure proper recording and monitoring of IT assets and service requests.
- Coordination and Administrative Suppport
- Communicate technical information clearly to employees and supervisors.
- Coordinate with other departments to address IT requirements and minimize operational disruptions.
- Adapt to changing technical priorities and manage multiple assignments effectively.
- Perform other IT-related duties as assigned by the direct supervisor or manager, including rendering extended hours when necessary.
QUALIFICATIONS:
- Graduate of Information Technology (IT)
- With experience in software and hardware troubleshooting
- Knowledge of internet switches and SAP systems is an advantage
- Knowledgeable in MS Office applications
- Can identify issues and vulnerabilities in computers and networks
- Knowledgeable in computer units and system maintenance
- Focused and keen on details
- Adaptable and proactive
- Can manage pressure and communicate well
- Willing to extend working hours when necessary or as advised by the manager
- Willing to accept other tasks assigned by the direct supervisor or manager
Note: This is a general job description. Specific responsibilities and qualifications may vary depending on the specific role and level within Toyota Zamboanga City.
